Our Services
services australia
Hours of Operation:
Phone: 07 41 65 4690
Mundubbera
Agent Assistance Monday - Thursday 9.30am - 3pm (Closed for Lunch 1pm - 1.30pm)
​Self Service Monday to Friday 9.30am - 3.30pm (Closed for Lunch 1pm - 1.30pm)
Eidsvold
​Agent Assistance Monday, Tuesday and Wednesday 9am -3.30pm (Closed for Lunch 1pm - 1.30pm)
Gayndah
Agent Assistance Tuesday, Thursday 9am - 4.30pm (Closed for Lunch 1pm - 1.30pm)
Agent Assistance Friday 9am - 3.30pm (Closed for Lunch 1pm - 1.30pm)
At NBCS Centrelink operated agency you can:​
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Use our computers to access my.gov.au and other government services and information and set up access to digital services.​
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Help you find information about payments and arrange referrals to specialist services
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​Use our phone to access the self service options​
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Access free Wi-Fi to connect to government services​Use our equipment to upload, print and photocopy documents​
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Get your identity documents confirmed​
NBCS Centrelink Agents cannot:​
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Access your records
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Make decisions about or change your payments or debts
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Issue Medicare or Healthcare cards
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Do customer interviews
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Contact the agency to get information about your payments or entitlements without your permission​​​
QGAP Services
Hours of Operation:
Phone: 07 41 65 4690
Mundubbera
Agent Assistance Monday - Thursday 9.30am -3pm (Closed for Lunch 1pm - 1.30pm)
*No new registrations after 2pm*
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Eidsvold
Agent Assistance Monday and Wednesday 9.30am - 4.30pm (Closed for Lunch 1pm - 1.30pm)
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NBCS QGAP operated agency you can:​​
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Qld Transport Services including
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Vehicle and Boat Registration
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Transfers and Renewals
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Traffic Fine Payments​​​
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NBCS qgap Agents cannot:​​
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Renew Licence
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Update Licence Information or Photos
Mental Health Services
NBCS Mental Health Program was recognised in the 2023 QCOSS Community Impact Awards in 2023 as a State Finalist
Hours of Operation:
PLEASE ALWAYS CONTACT 000 IN A MENTAL HEALTH EMERGENCY
Mundubbera:
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By Appointment Monday, Tuesday, Thursdays 8.30am - 4.30pm
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By Appointment Fridays 8.30am - 3pm
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Eidsvold:
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By Appointment Wednesdays 8.30am - 2pm
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Free Services Include:​
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Face-to-Face Counselling by Registered Mental Health Professionals
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Mental Health Risk Assessment and Referral Services
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Peer Support Group Guidance and Psycho-social Education
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Psycho-social Community Development and Consultancy Services
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Digital Community Support Hub
Mundubbera Family Day care
Hours of Operation:
By Appointment ​
Current Vacancies
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We are always looking for people to run family day care from their home.
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Contact our staff 07 41654 395
Services Include:
MFDC provides care and education programs for children aged 0-12 years. Care is offered on a full time and part time basis. At Mundubbera Family Day Care we encourage and support each child’s emotional, social, personal, cultural, creative, physical and linguistic development in a warm, safe and stimulating environment.
MFDC is staffed by professionals who are trained and experienced in the care and education of young children. If this is your philosophy when it comes to early child care and you wish for a rewarding work environment. Please call and discuss your options today!
Emergency Relief
Hours of Operation:
​Phone: 07 4165 4690
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Mundubbera
Monday to Thursday 9am - 4.30pm (Closed for Lunch 1pm - 1.30pm)
Friday 9am -3.30pm
Eidsvold
Monday, Tuesday and Wednesday 9am -3.30pm (Closed for Lunch 1pm - 1.30pm)
Gayndah
Tuesday, Thursday 9am - 4.30pm (Closed for Lunch 1pm - 1.30pm)
Friday 9am - 3.30pm (Closed for Lunch 1pm - 1.30pm)
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NBCS delivers emergency relief services to help people in Gayndah, Mundubbera and Eidsvold address immediate basic needs in times of crisis. Emergency relief can act as a safety net for people experiencing financial distress or hardship and who have limited means or resources to help them alleviate their financial crisis.
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The type of assistance offered by NBCS may include one-off assistance such as:
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food, transport or chemist vouchers
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part-payment of utility account/s
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clothing
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budgeting assistance and/or
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referrals to other services that help to address underlying causes of financial crisis.
Emergency relief organisations can be the first point of contact for an individual with complex needs, allowing for referral to more intensive support such as financial counselling or mental health or alcohol and other drugs support. This early intervention with a wraparound approach can lead to better outcomes and future self-sufficiency for individuals and families.
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NBCS builds strong networks within the local communities to assist individuals to minimize potential dependence on assistance and is able to refer individuals for Financial, Mental Health Counselling and other services when required.
Patient Travel
Hours of Operation:
Phone: 07 4165 4690
Mundubbera
Monday - Thursday 9am - 4.30pm
Friday - 9am - 3.30pm
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NBCS run a volunteer service for Patient travel from Eidsvold, Mundubbera and Gayndah allowing for assistance to attend speciality appointments, hospital admissions, and radiography appointments in places such as Bundaberg, Childers and Brisbane.
In order to use the service there are forms that are required to be completed by your doctor and provided to NBCS via email, initially this is inclusive of Form A (Access via below button) and then also a Form B for any further travel.
After these forms have been received from your doctor NBCS will then lodge all other required documents on your behalf. As the service is facilitated by volunteers, we prefer at least 2 weeks’ notice to book your patient travel appointment.
All our vehicles are located in Mundubbera however the volunteers then collect the patients from their home or an agreed address to undertake their journey. The Patient Travel service is unable to be utilised for for optical (glasses) or dental.
If you have any questions about the service or would like information on how to volunteer as a driver, Just give us a call on 41654690.
Patient Travel
Hours of Operation:
Phone: 07 4165 4690
Mundubbera
Monday - Thursday 9am - 4.30pm
Friday - 9am - 3.30pm
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NBCS run a volunteer service for Patient travel from Eidsvold, Mundubbera and Gayndah allowing for assistance to attend speciality appointments, hospital admissions, and radiography appointments in places such as Bundaberg, Childers and Brisbane.
In order to use the service there are forms that are required to be completed by your doctor and provided to NBCS via email, initially this is inclusive of Form A (Access via below button) and then also a Form B for any further travel.
After these forms have been received from your doctor NBCS will then lodge all other required documents on your behalf. As the service is facilitated by volunteers, we prefer at least 2 weeks’ notice to book your patient travel appointment.
All our vehicles are located in Mundubbera however the volunteers then collect the patients from their home or an agreed address to undertake their journey. The Patient Travel service is unable to be utilised for for optical (glasses) or dental.
If you have any questions about the service or would like information on how to volunteer as a driver, Just give us a call on 41654690.
Neighbourhood Centre Services
Book a Room, Space and Equipment
NBCS has conference rooms, office spaces, lawn areas, BBQ areas, marquees and an outdoor inflatable movie screen and more for hire. You can also access computers, free wi-fi, print documents and photocopy from the centres.
Enquire via email request below today or speak to our friendly staff on 07 4165 4690.
Be Connected
Be Connected is an Australian government initiative committed to building the confidence, digital skills and online safety of older Australians. Whether you want to pick up new skills or dive into a new topic, you can access one of the Be Connected free computer classes at NBCS. Build your digital skills, confidence and safety online with free learning content and computer classes.
Neighbourhood Support
Our customers deserve the highest level of support, and we work tirelessly to maintain those standards. When you choose to engage with our team, know that we strive to support you and assist you where we can. Customer service is at the heart of everything that we do. We aim to be able to support community members needs directly or refer you to the appropriate service or work on increasing community development where required.
CALD Support
In today’s globalized world, chances are you are interacting with people from more than just one country within the North Burnett Community. This is where our Culturally and Linguistically Diverse (CALD) support comes into play. Take advantage of this unique service to expand your connections.
Hours of Operation:
​Phone: 07 4165 4690
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Mundubbera
Monday to Thursday 9am - 4.30pm (Closed for Lunch 1pm - 1.30pm)
Friday 9am -3.30pm
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Eidsvold
Monday, Tuesday and Wednesday 9am -3.30pm (Closed for Lunch 1pm - 1.30pm)
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Gayndah
Tuesday, Thursday 9am - 4.30pm (Closed for Lunch 1pm - 1.30pm)
Friday 9am - 3.30pm (Closed for Lunch 1pm - 1.30pm)
We value your feedback
At North Burnett Community Service we strive towards continuous improvement of our services. We look to community members for insight around valuable service delivery and/or the need to address any issues with an aim of solution focused improvement. Please take a few minutes to give us your feedback by clicking below